Return Policy

Last Updated:  March 15, 2024

If you receive a product with a ‘best buy’ date that has passed or that was damaged, or if you are otherwise dissatisfied with the product for any reason, you may request a refund or replacement product by contacting the store at (608) 284-9007 or sending an email to madison@earthwisepet.com with your name, order confirmation number, and reason for the request within 30 days of receiving your product. We may require proof of purchase if we can’t verify your order. To receive a refund or replacement for delivered products, you must return the items to the store. We will not pick up returns unless we deliver a damaged, incorrect, or expired product. Delivery fees are non-refundable unless we make an error with your delivery.

If necessary, we will adjust this refund policy as required by the laws of the jurisdiction in which you live. This refund policy is subject to change without notice.